주요업무내용
- Act as a hotel service ambassador in the VIP area by providing relevant accommodation arrangements and related services to every top VIP guest staying in the hotel, such as Front Office & Concierge service, personalized Butler service, etc.
- Understand guest’s personal information, preferences and habits to ensure the provision of best personalized hotel service.
- Escort guest to and from the arrival/ departure points or any location in Hotel/ Casino to the hotel suites and serve the guest according to guest’s needs, including but not limited to: hotel tour, introduction of hotel suite and perform check-in and check-out services, unpacking and packing of luggage, ironing, mending and shoe polishing, and housekeeping fast cleaning service, etc.
- Ensure guest’s service requests are followed up in a timely manner and up to guest’s expectations. Proactively communicate with all relevant departments to deliver the right and best services according to guest’s preferences.