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[Daily] Work Scope includes SDG(Frankfurt) and Offices(EU,CIS & EMEA)
· Collecting Data, Summarizing Report and Managing Status of Network, Server and Firewall so on
· Managing and Controlling of PC Security Program including real-time support (Communication with SDS UK where actual operating is executed)
· Operating, Managing and Controlling of SVPN including real-time support
· Supporting Internal System issue such as Business Trip, GHR, Enterprise Portal and ERMS so on
· Supporting and Problem-solving of general requests of Knox Portal, Knox Messenger and Knox Mobile including registration, changes and termination request
· General Supporting of IT issue such as Outlook, PC Setting and Internet so on and IT device installation such as monitor, printer and scanner
· Managing and Supporting of Video Conference System including firewall and network checking
· Guiding and operating of IT Service Request portal including Capacity Change of Knox Portal and Outlook so on
[Monthly/ Quarterly] Work Scope includes SDG(Frankfurt) and Offices(EU,CIS & EMEA)
· IT Asset Managing, Controlling and Inspection(Twice a year,1Q and 4Q)
· Supporting and Managing of company owned server such as supporting patch-updates
· Net Cops Server in Samsung Haus and PC Security Server in London Data Center so on
· Supporting and Managing of Network Drive
· User Authorization, Checking Back-up status and Limited Capacity Status so on
· Clearing and Collecting of Domain ID, Knox Portal ID and SVPN on Monthly Basis
· ID Management based on end of each month according to new or retired employee status
· Collecting and Managing of IT Invoices and Cost Chart
· Cost Analysis of issued invoice comparing amount and user list, and recording on cost chart