| 주요업무내용 |
-Organize, categorize, and publish content and information using specific tools and channels.
-Review, classify and/or eliminate highly sensitive content.
-Understand and remain updated on changing client policies and guidelines.
-Investigate, resolve, and relay complex content issues to the broader Trust and Safety team within agreed-upon turnaround times and standards of quality.
-Serve as an advocate for the user community.
-Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe.
-Participate in process improvement initiatives that improve quality and efficiency of work.
-Participate in continuous training programs and workgroup discussions for optimal development in the role. |
| 그 외 자격요건 |
-Open for the rotational shift
-Sound coping, emotional resilience, and stress-management skills.
-Excellent comprehension, communication and proficiency in English and Korean language skill.
-Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
-Strong attention to detail.
-Comfortable synthesizing and analyzing information from multiple streams.
-Strong critical thinking and decision-making skills.
-Deep familiarity and passion for the internet, internet platforms, and internet culture.
-High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.
-Ability to work well on a team and individually.
-Flexible in meeting changing business needs in a fast-paced environment
-Commitment to quality, efficiency, and effectiveness.
-Previous business process outsourcing, customer service, or content moderation experience is a plus. |