주요업무내용
Bluelink, L'art de la Relation.
Bluelink - Air France KLM contact centre subsidiary are responsible to provide service on behalf of the prestigious airlines group Air France-KLM. With teams spreading from Europe to Australia, the Americas to Africa it has over 2000 employees servicing in 30 different languages.
We believe in the value of relationships and the power of emotion to create a link between people. Our team members consistently display an attitude of excellence and the ability to think like a customer. For BlueLink, the human being is always at the heart of relationships.
Join BlueLink on its mission to redefine customer relationships and enjoy an environment that will empower you to grow to another level.
The Role
Air France-KLM has the most extensive route network between Europe and the rest of the world. Air France-KLM operates up to 2,300 daily flights and its Flying Blue frequent flyer programme is one of the leaders in Europe with over 15 million active members.
You will support customers through every step of their journey when travelling with Air France-KLM. You will be making reservations, answering questions, providing after sales service and support for members of the loyalty program, Flying Blue. As a leading airline, loyalty program the service you provide to their most valued customers is key to their success. You will provide excellent service to its customers via multi channels interaction via the telephone, email, chat and social networks.