주요업무내용
Job Responsibilities
• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.
• Provides a friendly and personalised welcome for guests.
• Establishes good relations with guests, offering advice and fostering customer loyalty.
• Promotes the F&B offer.
• May be asked to receive deliveries and check food items.
• Before every workshift, finds out about dish composition and any shortages.
• Organises his/her work to suit fluctuations in numbers, events and guests.
• Ensures the equipment used remains in good condition.
• Communicates and works in close and constant cooperation with the kitchen to ensure an excellent standard of service.
• Helps meet the department's targets by respecting the procedures and internal audits applicable in the hotel.
• Respects the instructions and safety guidelines for the equipment used.
• Applies the hotel's security regulations (in case of fire etc).
• Applies regulations governing the sale of alcoholic beverages.