주요업무내용
- Sample Request Management: Process sample requests from customers, verify sample stock availability, confirm sample pricing in collaboration with the Product Line (PL) or Sales Manager, and manage sample tracking and reporting to ensure timely updates to customers.
- Quote Management: Handle customer and sales team requests for quotes (RFQs), ensuring accurate and prompt responses that align with organizational goals and maintain service excellence.
- Payment Monitoring and Credit/Debit Notes Coordination: Monitor customer account payments, address discrepancies, and resolve them by initiating Credit or Debit Notes. Manage quote handling and ensure seamless coordination for accurate financial reporting.
- Product Change Notifications (PCN) Coordination: Distribute PCN notices to customers, maintain and update customer contact information, and log customer feedback in the PCN Tool. Handle the coordination of PCN/PTN/IN processes and request supporting documents or information(e.g., QTRs, CIPs) as needed.
- Product Information Requests: Respond to customer inquiries regarding product information, including standardization details, providing accurate and timely responses.
- Case Management: Respond to, update, and follow up on Microsoft Dynamics cases, ensuring all cases are resolved and closed effectively.
- Export Control Compliance: Perform biannual export control checks for "Ship To" locations and verify export control status for new customer applications, ensuring compliance with regulatory requirements.
고객 대응(샘플, 견적, 제품 정보), 결제/정산 관리, 제품 변경 공지, 시스템 케이스 처리, 그리고 수출 규정 준수까지 전반적인 지원 업무