주요업무내용
• To undertake any tasks delegated by the Assistant Manager/Manager/Supervisor and
Overseas BJ team.
• To identify areas for service and procedural improvement and make recommendations
to the Assistant Manager/Manager and Supervisor.
• To participate fully in the team, taking part in regular team meetings, buzz sessions,
giving feedback and ideas to colleagues and to the Assistant Manager
/Manager/Supervisor.
• To escalate any queries or unresolved issues to Level 2/Supervisors and as advised by
the operations management, which cannot be completed within the agreed procedures.
• To handle all inquiries/issues from global customers.
• To handle complaints and feedback related to websites, products, platforms, and
services, etc.
• Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
• Solutions mindset: passion to find the right solution for Customer, and resolve the issue
overcoming obstacles; good cost-efficient decision making.
• Excellent time management: ability to multi-task to solve issue for Customers, while
managing time.