주요업무내용
1. 회사: ARTYZEN SINGAPORE 아티젠 싱가포르
2. 근무지 주소: 9 Cuscaden Road,249719 Singapore
3. 웹사이트: https://www.artyzen.com/en/hotels/artyzen-singapore/
4. 포지션: FRONT DESK 프론트 데스크
5. 급여: 기본급: 2400 SGD
6. 식사제공
7. 보너스: 1-month AWS (prorated for first year), Variable bonus depends on company and individual's performance. 개인 퍼포먼스에따라 없을 수도 있습니다
8. 근무시간: 주 44시간
* need to be able to work shift, there will 3 shifts include night shift
*those schedule for night shift, will have night shift allowance
9. 주5일 근무 확정
10. 연차: 7days~ (*병가 14일 추가 제공됩니다)
11. 유니폼 제공
12. 업무 내용
· Pre-opening team
· Dynamic work environment
· Open and collaborative culture
Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.
Responsibilities
• Efficiently perform all duties in the Guest Services Department (Reception, Concierge, Bell, and Driveway) assisting the entire team where necessary.
• Ensure guests are provided with personal, attentive and caring service
• Ensure guest complaints are dealt with promptly and courteously in line with Artyzen Brand Service Standards.
• Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
• Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
• Answer inquiries from guests regarding restaurants, transportation, and entertainment in the local area.
• Suggest off-the-beaten path places to guests to present authentic dining, entertainment and travel experience.
• Ensure all guests experience a fresh and modern check-in/check-out procedure.
• Assist with luggage and door upon guest request.
• Perform curbside/in-room check in for special guests on mobile devices.
• Anticipate guest needs and offer related services and suggestions accordingly.
• Find opportunities to surprise and delight guests to create memorable moments.
• Be able to build small talks with guests during every interaction to engage with guests.
• Coordinate, process and distribute all incoming reservations during off hours of Reservations Manager, and be responsible for telephone inquiries and information services for the hotel.
• Be entirely flexible and adapt to rotate within the different positions of the Guest Services or any other Department of the hotel as needed.
• Optimize revenue through timely and accurate bookings.
• Complete other tasks that assigned by Mana