주요업무내용
Since 1968, SK enmove has specialized in lubricants and lube base oil. It has been a pioneer in the Korean lubricant market. The company was spun off as a subsidiary of SK innovation in 2009. SK enmove projected strong growth of the premium lube base oil market; premium lube base oil accounts for 70 percent of the ingredients in highly fuel-efficient, eco-friendly lubricant products and high-quality lubricants.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.